📦 Shipping & Delivery Policy – Challengerate.com

At Challengerate.com, we strive to ensure a smooth and transparent order, shipping, and delivery experience for all our users. This policy outlines how orders are processed, shipped, and handled within our platform.

1. Order Placement & Confirmation

1. Buyers can place orders using our platform with the following payment options:
2. • Net Banking
   • UPI Payment
   • Credit Card / Debit Card
   • Cash on Delivery (COD)
     
2. Once an order is placed, the manufacturer reviews the order.
3. • If the order is accepted, the manufacturer will confirm the order.
   • If the order is rejected, the manufacturer will provide a reason for the rejection.
   • Payments (for prepaid methods) will only be processed once the manufacturer confirms the order.
     

2. Shipping & Delivery Coverage

• Domestic Orders Only: Currently, Challengerate.com only delivers within the country. International shipping is not available.
• Delivery timelines depend on the manufacturer’s location and processing time. Estimated delivery times will be communicated at the time of order confirmation.
• Delivery charges, if applicable, are calculated based on order weight, size, and location.
  

3. Returns & Exchanges

Challengerate.com supports order returns under the following conditions:

1. Return Process:
2. • The buyer initiates the return request on the platform.
   • The manufacturer and buyer coordinate for the return of the product.
     
2. Return Charges:
3. • Manufacturer’s Responsibility: The cost of returning the product from the manufacturer to Challengerate or designated hub will be borne by the manufacturer.
   • Buyer’s Responsibility: The cost of return delivery from the buyer to the manufacturer or designated hub will be borne by the buyer.
     
3. Eligibility:
4. • Returns are accepted only for defective, damaged, or incorrect products.
   • All returns must be initiated within the timeline specified in the order confirmation.
     

4. Order Tracking

• Buyers can track the status of their orders directly through their Challengerate.com account.
• Status updates include: Order Placed → Manufacturer Confirmation → Shipped → Out for Delivery → Delivered.
  

5. Important Notes

• Delivery timelines are estimates and may vary due to unforeseen circumstances such as logistic delays, natural calamities, or manufacturer issues.
• Buyers are requested to provide accurate shipping addresses to ensure smooth delivery.
• Challengerate.com is not responsible for delays caused by third-party courier services once the order is shipped.
  

6. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact our support team:

• Email: srjay@challengerate.com
• Phone: 9924931475
• Live Chat: Available on our website
  

We are committed to providing a seamless and transparent shipping experience for all our users.