Manufacturer Terms & Conditions

Version 1.0 | Last Updated: March 2026 | www.challengerate.com

ℹ Note

Welcome to ChallengeRate — India's premier B2B wholesale marketplace. This agreement governs your relationship with the Platform as a registered Manufacturer. By completing registration, you electronically accept all terms herein, which are as legally binding as a physical signature.

1. About This Agreement

This document constitutes a legally binding agreement between ChallengeRate ("Platform", "we", "us") and any manufacturer ("Manufacturer", "you", "your") who registers to list and sell products on the Platform.

Version

1.0

Last Updated

March 2026

Contact

srjay@challengerate.com

2. Definitions

Platform: The ChallengeRate website, mobile applications, and all related services
Products: Goods or stock listed by the Manufacturer for wholesale sale on the Platform
Buyer: Retailers, bulk buyers, or other business entities purchasing through the Platform
Order: A purchase request placed by a Buyer for the Manufacturer's listed products
Transaction: The complete process from order placement through to payment settlement
Commission: The service fee charged by the Platform for facilitating transactions

3. Manufacturer Eligibility & Registration

3.1 Eligibility Requirements

To register as a Manufacturer, you must:

Be a registered business entity within India with valid GST registration
Have the legal authority to manufacture and/or distribute the listed products
Be at least 18 years of age or the legal adult age in your jurisdiction
Provide accurate, complete, and verifiable business information

3.2 Account Responsibilities

By registering, you agree to:

Provide true, accurate, and complete information during and after registration
Maintain the security and confidentiality of your account credentials
Notify Challenge Rate immediately of any unauthorised access to your account
Accept full responsibility for all activities conducted through your account

3.3 Verification

ChallengeRate reserves the right to verify your business documentation at any time, including GST registration certificates, manufacturing licences, and trade certifications. Failure to produce valid documentation may result in suspension or termination of your account.

4. Manufacturer Responsibilities

4.1 Product Listings

Provide complete, accurate, and up-to-date product descriptions, specifications, images, and pricing
Use clear, authentic images that accurately represent the actual product
List products under appropriate categories and maintain real-time stock availability
Comply strictly with all applicable laws and platform listing guidelines

4.2 Product Quality & Authenticity

You warrant that all products listed on the Platform:

Are 100% genuine, authentic, and free from counterfeiting
Comply fully with applicable quality standards, safety regulations, and labelling requirements
Do not infringe on any third-party intellectual property rights
Are accompanied by all necessary rights and permissions for sale

4.3 Pricing & Minimum Order Quantity (MOQ)

Set competitive, transparent wholesale prices that accurately reflect the product's value
Honour the displayed price at the time an order is placed by the Buyer
Clearly communicate and maintain Minimum Order Quantity (MOQ) on all listings
Provide at least 24 hours advance notice before implementing any price changes

4.4 Order Fulfilment

Process and confirm all orders within 24 hours of receipt
Use secure, robust packaging appropriate for the product and transit requirements
Dispatch orders within the timeframe specified on the listing or agreed with the Buyer
Provide accurate, real-time tracking information for all shipments

4.5 Customer Communication

Respond to all Buyer enquiries within 24 hours
Maintain professional, courteous, and respectful conduct at all times
Never share personal contact information or solicit direct (off-platform) transactions with Buyers
Handle complaints and grievances promptly and professionally

5. Prohibited Activities

You shall not, at any time:

List illegal, prohibited, or counterfeit products on the Platform
Engage in fraud, misrepresentation, or any deceptive practices
Manipulate, fabricate, or incentivise product reviews or ratings
Attempt to avoid or circumvent Platform commission fees
Misuse, share, or exploit Buyer personal information for unauthorised purposes
Solicit or conduct direct transactions with Buyers obtained through the Platform, bypassing the Platform
Upload harmful, offensive, or unlawful content to the Platform
Engage in price manipulation, collusion, or anti-competitive practices
Infringe on the intellectual property rights of any party

6. Platform Services & Commission

6.1 Services Provided

ChallengeRate provides the following to registered Manufacturers:

Online B2B marketplace infrastructure with access to verified Buyers
Secure payment processing and escrow services
Order management dashboard and analytics tools
Marketing and promotional support
Dispute resolution mechanism
Dedicated seller support team

6.2 Commission Structure

Commission is charged on each successful transaction, calculated on the total order value (excluding shipping and taxes)
Commission is automatically deducted from settled payments
Specific commission rates will be communicated clearly during onboarding
ChallengeRate will provide 30 days advance written notice of any changes to commission rates

6.3 Additional Fees

Fees for premium or value-added services (such as promotional placements) will be communicated clearly in advance and are separate from standard commission.

7. Payment Terms

7.1 Payment Process

All payments are processed through ChallengeRate's secure escrow system
Payments are released after successful delivery and Buyer acceptance
Settlement typically occurs within 7–14 business days via NEFT, RTGS, IMPS, or UPI
Timeline may vary based on your seller tier and performance rating

7.2 Payment Hold Conditions

ChallengeRate may temporarily hold payments in the following circumstances:

An active dispute or complaint is ongoing
Suspected fraud or policy violation under investigation
A refund or return process is underway
Required by applicable law or regulatory authority

7.3 Tax Compliance

You are solely responsible for compliance with all applicable taxes, including GST
Tax reports will be made available on your Seller Dashboard for filing purposes
Issuing valid tax invoices in accordance with Indian tax law is mandatory for all transactions

8. Returns, Refunds & Cancellations

8.1 Return Acceptance

Returns must be accepted for all defective, damaged, or incorrectly delivered products
A 7–14 day return window typically applies after delivery
Return shipping costs for quality-related issues must be borne by the Manufacturer

8.2 Refund Processing

Refunds must be processed within 7 business days of receiving and verifying returned goods
Refunds will be made through the Buyer's original payment method

8.3 Order Cancellations

Cancellations may be accepted before shipping under valid circumstances
Repeated or unjustified cancellations may result in penalties or delisting
A clear reason must be provided for every cancellation request

9. Intellectual Property

You retain ownership rights to your product images, descriptions, and brand content. By listing on the Platform, you grant ChallengeRate a worldwide, non-exclusive, royalty-free licence to use such content for Platform operations and marketing. You warrant that you hold all necessary rights to use and publish this content. ChallengeRate retains full and exclusive rights to its website, design, software, and all Platform content. Use of ChallengeRate trademarks, logos, or branding requires prior written permission.

10. Mandatory Operational Conditions

⚠ Important

The conditions in this section are strictly enforced. Non-compliance may result in penalties, listing suspension, or account termination.

10.1 Transport & Packaging Liability

If goods are damaged during transit, liability is determined as follows:

Damage due to inadequate packaging: full responsibility lies with the Manufacturer
Damage due to delivery partner error: responsibility lies with the logistics partner
ChallengeRate assumes no financial liability for transit damage in either scenario

10.2 Credit Sales Policy

If you extend credit to Buyers directly through the Platform:

Full financial responsibility for all such credit transactions remains with the Manufacturer
ChallengeRate assumes no liability for non-payment or recovery under credit transactions
You are strongly advised to conduct credit verification of Buyers before extending credit

10.3 Platform Bypass & Penalty Policy

Conducting direct transactions with Buyers sourced through ChallengeRate, outside the Platform, constitutes a serious breach of this Agreement and may result in:

A penalty equivalent to 3x the missed commission on the estimated transaction value
Immediate account suspension or permanent termination
ChallengeRate reserves the right to initiate legal proceedings for breach of this clause

10.4 Order Acceptance Timeframe

All orders must be accepted or rejected within 24 hours of receipt, with a clear reason provided
3 instances of delayed response will result in a formal warning
Continued non-compliance after warning may result in product delisting or account suspension

10.5 Dispatch Timeframe

Goods must be dispatched within the timeframe specified at the time of listing or order confirmation
3 instances of unjustified dispatch delays may result in penalties or listing removal
Timely dispatch is a key factor in your Seller Performance Rating

10.6 Return Acceptance Obligations

Returns must be accepted within the specified timeframe; refusal requires a valid reason
Return status must be reviewed and updated within 48 hours of receiving the goods
Repeated, unjustified return refusals may attract penalties

10.7 Quality Issue Responsibility

If quality defects are confirmed in delivered products:

The Manufacturer bears the full cost of return shipping (both ways)
A full refund to the Buyer is mandatory upon quality confirmation
Repeated quality issues may result in account suspension

10.8 Sample Verification Requirement

New product listings require submission of a physical sample to ChallengeRate within 3 business days of upload
Samples are required for quality and pricing verification before listing approval
Courier charges for sample submission are the Manufacturer's responsibility
Listings will be activated within 5 business days of sample receipt and approval

10.9 Professional Conduct with Customers

Professional, courteous, and cooperative conduct is mandatory in all Buyer interactions
Rude, insulting, or inappropriate language will not be tolerated
Account suspension may occur after a first serious complaint; a permanent ban after two serious violations

10.10 Quality & Pricing Maintenance

Maintaining consistent quality and competitive pricing over time is your responsibility
ChallengeRate will issue written notice if your listings fall below acceptable market standards
You have 15 days to improve quality or revise pricing after receiving such notice
Failure to improve may result in delisting of your products

11. Data & Privacy

All data is managed in accordance with ChallengeRate's Privacy Policy
Buyer information obtained through the Platform may only be used for order fulfilment
Sharing customer data with third parties for any purpose is strictly prohibited
Any data security breach must be reported to ChallengeRate within 24 hours of discovery

12. Performance Monitoring

ChallengeRate continuously monitors Manufacturer performance across the following metrics:

Order acceptance rate and response time
Dispatch punctuality and delays
Product quality and return rate
Buyer ratings and review scores
Communication quality and responsiveness

Poor performance will result in warnings, restrictions, or termination. Excellent performance may qualify for promotional benefits and featured placement on the Platform.

13. Liability

You retain full legal liability for all products sold through the Platform. ChallengeRate operates solely as a marketplace facilitator and is not responsible for product quality, fitness for purpose, or any claims arising from product-related issues. ChallengeRate's total aggregate liability to you is limited to the commission paid by you in the 3 months immediately preceding the claim.

14. Dispute Resolution

Level 1 – Mutual Resolution

Manufacturer and Buyer attempt to resolve directly within 48 hours

Level 2 – Platform Mediation

ChallengeRate mediates and provides a binding decision within 7 business days

Level 3 – Arbitration

Conducted under Indian Arbitration law; place of arbitration: Ahmedabad, Gujarat

15. Account Suspension & Termination

15.1 Grounds for Suspension

Serious breach of any term of this Agreement
Repeatedly poor performance metrics
Suspected fraud or misrepresentation
Serious misconduct in Buyer interactions
Legal requirement or regulatory direction

15.2 Platform-Initiated Termination

30 days written notice will be provided for permanent termination (except in cases of serious violations)
Pending payments will be settled within 90 days of termination
All listings will be removed upon termination

15.3 Manufacturer-Initiated Closure

You may close your account by providing 30 days written notice
All pending orders must be fulfilled before account closure is processed

16. Amendments

ChallengeRate reserves the right to amend these Terms at any time. Notice of 30 days will be provided for significant changes and 7 days for minor updates. Continued use of the Platform after the notice period constitutes acceptance of the revised Terms.

17. General Provisions

Governing Law

Republic of India

Jurisdiction

Ahmedabad, Gujarat, India

Nature of Relationship

Independent Contractor (no partnership, agency, or employment)

Severability

Invalid provisions do not affect validity of remaining provisions

Entire Agreement

This document supersedes all prior agreements between the parties

18. Contact Information

Support Email

srjay@challengerate.com

Website

www.challengerate.com

19. Acceptance of Agreement

By registering as a Manufacturer on ChallengeRate, you confirm that you have read, understood, and fully accept all terms and provisions of this Agreement. You warrant that you have the legal authority to enter into this Agreement on behalf of your business entity, and that your electronic acceptance is as legally valid and binding as a physical signature.

⚠ Important

This document constitutes a legally binding agreement. We recommend seeking independent legal advice before registration if required.