Refund & Cancellation Policy
Last Updated: March 2026 | www.challengerate.com
ℹ Note
This policy governs all cancellation and refund requests for products and services purchased through the Challenge Rate platform. Please read it carefully before placing an order.
1. Order Cancellation
1.1 Cancellation Window
Cancellation requests will only be considered if submitted within 1 (one) day of placing the order. After this period, cancellation requests will not be entertained.
Cancellation Window
Within 1 day of order placement
Method
Via customer support or platform dashboard
Eligibility
Subject to order status at time of request
1.2 Non-Cancellable Orders
Cancellation requests may not be accepted in the following circumstances, even within the 1-day window:
- The order has already been communicated to the seller or merchant and the shipping process has been initiated
- The product is already out for delivery
In such cases, you may choose to reject the product at the time of doorstep delivery. Please refer to the Return Policy for further guidance.
1.3 Perishable & Non-Cancellable Product Categories
Challenge Rate does not accept cancellation requests for perishable items such as flowers, eatables, or any other time-sensitive goods. However, a refund or replacement may be considered if the buyer can establish that the product delivered was of substandard quality.
2. Returns for Damaged or Defective Items
In the event that you receive a damaged or defective product, the following process applies:
- Report the issue to our customer service team within 1 (one) day of receiving the product
- Provide photographic or video evidence of the damage or defect
- The complaint will be reviewed in consultation with the seller or merchant listed on the Platform
- A decision will be taken once the seller or merchant has verified and confirmed the issue at their end
✓ Key Point
Challenge Rate's customer service team will assess your complaint and communicate the appropriate resolution — which may include a replacement, return, or refund — based on the findings.
3. Product Not as Described
If you believe the product received does not match its description or images on the Platform, you must notify our customer service team within 1 (one) day of receiving the product. Our team will review your complaint and take an appropriate decision based on the available evidence.
4. Warranty Claims
For products that are covered by a manufacturer's warranty, warranty claims must be raised directly with the respective manufacturer. Challenge Rate is not responsible for handling warranty-related issues and will not process returns or refunds for items covered under manufacturer warranty.
5. Refund Processing
5.1 Refund Timeline
Once a refund request has been approved by Challenge Rate, the refund will be processed within 7 (seven) business days.
Refund Approval
Post complaint review and seller verification
Processing Time
7 business days from approval date
Refund Method
Original payment method used at the time of purchase
5.2 Refund Method
All approved refunds will be credited back to the original payment method used at the time of purchase. In exceptional circumstances, an alternative refund method may be offered by Challenge Rate at its discretion.
6. How to Raise a Cancellation or Refund Request
To initiate a cancellation, return, or refund request:
- Contact our customer service team within the applicable window (1 day)
- Provide your order ID, a description of the issue, and supporting evidence (photos/videos where applicable)
- Our team will acknowledge your request and guide you through the next steps
7. Contact for Refund & Cancellation Queries
Support Email
Website
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