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Refund Policy

At Challengerate, we are committed to building trust between factories and manufacturers by ensuring transparency and fairness in every transaction. While we always aim to deliver a smooth and reliable experience, we understand that sometimes orders may need to be canceled. This Refund Policy explains how refunds are handled on our platform.

1. Eligibility for Refunds

  • Refunds apply to valid cancellations made through the Challengerate website or mobile application.
  • Only cancellations completed within the allowed cancellation period (shown at checkout or in your order confirmation) are eligible for a refund.

2. Refund Window

  • If you cancel your order within the permitted time frame, you will be eligible for a refund.
  • Once approved, refunds will be processed within one week from the date of cancellation confirmation.

3. How to Cancel an Order

  • You can cancel your order anytime within the allowed cancellation period by visiting your order history and selecting “Cancel Order.”
  • Once the cancellation is successful, your order status will update to “Canceled”, and the refund process will begin.

4. Refund Method

  • Refunds will always be credited back to the same payment method used for placing the order.
  • Depending on your bank or payment provider, the amount may take 4–6 business days to appear in your account after processing.

5. Pricing & Services

  • All prices, terms, and conditions are clearly displayed during the order process.
  • Refund eligibility may vary depending on the type of product, the supplier’s terms, and whether the item is standard or customized.

6. When Refunds Are Not Possible

Refunds will not be issued in the following situations:

  • The cancellation request is made after the permitted cancellation window has passed.
  • The product is custom-made or manufactured specifically to your requirements, and production has already begun.
  • The order has already been shipped, delivered, or fulfilled.

7. Need Help?

If you have any questions or face issues with your refund, our support team is here to assist you:

📧 challengerate@gmail.com
🌐 www.challengerate.com

Note

We may update this Refund Policy from time to time to keep it aligned with our services and legal requirements. Please always check the latest version available on our platform.