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Terms and Conditions – Challengerate.com

Effective Date: As published on the Platform
Last Updated: December 2025

IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE PLATFORM. BY ACCESSING OR USING CHALLENGERATE.COM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

1. Introduction & Acceptance

Welcome to Challengerate.com ("Platform," "we," "us," or "our"), a B2B wholesale marketplace operated by ChallengeRate. These Terms and Conditions ("Terms," "Agreement") govern your access to and use of our Platform, including all features, services, content, and functionalities offered.

By registering, accessing, browsing, or using the Platform in any manner, you ("User," "you," "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, Shipping & Delivery Policy, and all other applicable policies. These Terms constitute a legally binding agreement between you and ChallengeRate.

If you are using the Platform on behalf of a business entity, you represent and warrant that you have the authority to bind such entity to these Terms.

2. Definitions

For the purposes of these Terms:

  • "Buyer" means any User who purchases or intends to purchase products through the Platform.
  • "Manufacturer" means any User who lists, sells, or offers products for sale through the Platform.
  • "Partner" means sales partners, purchase partners, dealers, and other intermediaries facilitating transactions.
  • "Products" means goods, merchandise, or items listed for sale on the Platform.
  • "Transaction" means any order, purchase, sale, or exchange of Products facilitated through the Platform.
  • "Content" means all text, images, videos, data, information, and materials on the Platform.
  • "Services" means all features, functionalities, and services provided through the Platform.
  • "Account" means a registered user account on the Platform.

3. Eligibility

By using the Platform, you represent and warrant that:

  1. You are at least 18 years of age and have the legal capacity to enter into binding contracts.
  2. You are a legitimate business entity or authorized representative thereof.
  3. You possess all required licenses, permits, and registrations to conduct business in your jurisdiction.
  4. All information provided during registration and thereafter is accurate, complete, and current.
  5. You are not prohibited from using the Platform under any applicable law.
  6. You have not been previously suspended or removed from the Platform.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion without providing any reason.

4. Account Registration & Security

4.1 Registration

  • To access certain features, you must create an Account by providing accurate and complete information.
  • You agree to update your information promptly to maintain accuracy.
  • We may require verification documents including but not limited to GST certificates, PAN, business licenses, and government-issued IDs.

4.2 Account Security

  • You are solely responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activities that occur under your Account.
  • You must notify us immediately of any unauthorized access or security breach.
  • We shall not be liable for any loss or damage arising from your failure to secure your Account.

4.3 Account Verification

  • We reserve the right to verify your identity and business credentials at any time.
  • Failure to provide requested verification may result in Account suspension or termination.
  • We may use third-party services for verification purposes.

5. Platform Services

5.1 Marketplace Services

  • We provide a platform connecting Buyers and Manufacturers for B2B wholesale transactions.
  • We act solely as an intermediary and are not a party to transactions between Users.
  • We do not manufacture, store, sell, or purchase any Products ourselves.

5.2 No Guarantee

  • We do not guarantee the quality, safety, legality, or availability of any Products.
  • We do not guarantee the accuracy of Product listings, descriptions, or specifications.
  • We do not guarantee that transactions will be completed successfully.
  • We do not guarantee continuous, uninterrupted, or secure access to the Platform.

5.3 Platform Modifications

  • We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time without notice.
  • We may add, remove, or change features, functionalities, or services at our sole discretion.

6. User Responsibilities

6.1 General Responsibilities All Users agree to:

  1. Comply with all applicable laws, regulations, and these Terms.
  2. Provide accurate, truthful, and complete information.
  3. Conduct all transactions in good faith.
  4. Communicate professionally and respectfully with other Users.
  5. Not engage in any fraudulent, deceptive, or harmful activities.
  6. Not circumvent or attempt to circumvent Platform systems or fees.

6.2 Manufacturer Responsibilities Manufacturers specifically agree to:

  1. List only Products they are legally authorized to sell.
  2. Provide accurate Product descriptions, images, pricing, and specifications.
  3. Maintain adequate inventory for listed Products.
  4. Process and ship orders within specified timeframes.
  5. Comply with all quality standards and safety regulations.
  6. Possess all required licenses, permits, and certifications.
  7. Honor pricing, promotions, and commitments made on the Platform.
  8. Handle returns and refunds as per Platform policies.

6.3 Buyer Responsibilities Buyers specifically agree to:

  1. Provide accurate shipping and billing information.
  2. Make timely payments for confirmed orders.
  3. Inspect Products upon delivery and report issues promptly.
  4. Follow proper procedures for returns and disputes.
  5. Not misuse return policies or make fraudulent claims.

7. Orders & Transactions

7.1 Order Placement

  • Orders are subject to acceptance by the Manufacturer.
  • An order confirmation does not guarantee Product availability or delivery.
  • We reserve the right to cancel or refuse any order for any reason.

7.2 Order Acceptance & Rejection

  • Manufacturers may accept or reject orders at their discretion.
  • If an order is rejected, the Manufacturer must provide a reason.
  • Payments for rejected orders (prepaid) will be refunded as per our refund policy.

7.3 Pricing

  • All prices are as listed on the Platform at the time of order.
  • Prices are subject to change without notice.
  • We are not responsible for pricing errors or discrepancies.
  • Additional charges such as taxes, shipping, and handling may apply.

7.4 Taxes

  • Users are responsible for all applicable taxes on their transactions.
  • GST and other taxes will be applied as per applicable laws.
  • We may collect and remit taxes as required by law.

8. Payments

8.1 Payment Methods We accept the following payment methods:

  • Net Banking
  • UPI Payment
  • Credit Card / Debit Card
  • Cash on Delivery (COD) (where available)
  • Platform Wallet / Credits (if applicable)

8.2 Payment Processing

  • Payments are processed through secure third-party payment gateways.
  • For prepaid orders, payment is processed upon Manufacturer confirmation.
  • We may hold payments in escrow until transaction completion.

8.3 Payment Terms

  • All payments must be made in Indian Rupees (INR).
  • Buyers must ensure sufficient funds for payment processing.
  • Failed payments may result in order cancellation.

8.4 Platform Fees & Commissions

  • We may charge fees, commissions, or service charges for Platform use.
  • Fee structures are as communicated on the Platform or separately.
  • We reserve the right to modify fees at any time with reasonable notice.

8.5 Refunds

  • Refunds are processed as per our Refund Policy.
  • Refund timelines depend on payment method and banking processes.
  • We are not responsible for delays caused by payment processors or banks.

9. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy, which is incorporated herein by reference. Key points include:

  1. We facilitate domestic shipping only; international shipping is not available.
  2. Delivery timelines are estimates and may vary.
  3. Shipping charges are calculated based on order weight, size, and location.
  4. We are not responsible for delays caused by third-party logistics providers.
  5. Buyers must provide accurate shipping addresses.
  6. Risk of loss passes to the Buyer upon delivery to the carrier.

10. Returns, Refunds & Cancellations

10.1 Returns

  • Returns are accepted only for defective, damaged, or incorrect Products.
  • Return requests must be initiated within the specified timeframe.
  • Products must be returned in original condition with all packaging and tags.
  • Return shipping costs are borne as per our Shipping & Delivery Policy.

10.2 Refunds

  • Approved refunds are processed within a reasonable timeframe.
  • Refunds are credited to the original payment method or Platform wallet.
  • Shipping charges may be non-refundable depending on circumstances.

10.3 Cancellations

  • Orders may be cancelled before Manufacturer confirmation without charges.
  • Cancellation after confirmation may be subject to cancellation fees.
  • We reserve the right to cancel orders due to pricing errors, fraud suspicion, or other reasons.

10.4 Disputes

  • Users should first attempt to resolve disputes directly with each other.
  • We may, at our sole discretion, mediate disputes but are not obligated to do so.
  • Our decision in any dispute resolution is final and binding.

11. Intellectual Property

11.1 Platform IP

  • All content, design, logos, trademarks, software, and materials on the Platform are owned by or licensed to ChallengeRate.
  • You may not copy, reproduce, distribute, modify, or create derivative works without our express written permission.

11.2 User Content

  • By posting content on the Platform, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, display, reproduce, modify, and distribute such content.
  • You represent that you own or have rights to all content you post.
  • We may remove any content at our sole discretion without notice.

11.3 Trademarks

  • "ChallengeRate," "Challengerate.com," and associated logos are our trademarks.
  • You may not use our trademarks without prior written consent.

12. Prohibited Activities

Users are strictly prohibited from:

  1. Violating any applicable laws, regulations, or third-party rights.
  2. Listing or selling counterfeit, illegal, prohibited, or restricted Products.
  3. Providing false, misleading, or fraudulent information.
  4. Engaging in price manipulation, fake reviews, or deceptive practices.
  5. Circumventing Platform fees, commissions, or payment systems.
  6. Contacting Users for transactions outside the Platform to avoid fees.
  7. Harvesting, scraping, or collecting User data without authorization.
  8. Uploading malware, viruses, or harmful code.
  9. Interfering with Platform operations or security.
  10. Impersonating any person or entity.
  11. Spamming, phishing, or sending unsolicited communications.
  12. Engaging in money laundering or terrorist financing.
  13. Any activity that we deem harmful to the Platform, Users, or our business.

Violation of these prohibitions may result in immediate Account termination, forfeiture of funds, and legal action.

13. Disclaimers

13.1 "AS IS" Basis THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

13.2 No Endorsement

  • We do not endorse, warrant, or guarantee any Products, Manufacturers, or Buyers.
  • Listings and user-generated content do not reflect our views or opinions.

13.3 Third-Party Services

  • We are not responsible for third-party services, including payment processors, logistics providers, and verification services.
  • Your use of third-party services is at your own risk.

13.4 Accuracy

  • We do not warrant the accuracy, completeness, or reliability of any information on the Platform.
  • Product images may differ from actual Products.

13.5 Availability

  • We do not guarantee uninterrupted, error-free, or secure access to the Platform.
  • We are not liable for any downtime, data loss, or technical issues.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  1. No Indirect Damages: We shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities.
  2. No Transaction Liability: We are not liable for any disputes, losses, or damages arising from transactions between Users, including Product quality, delivery failures, payment issues, or fraud by other Users.
  3. No Third-Party Liability: We are not liable for acts or omissions of third parties, including payment processors, logistics providers, or other service providers.
  4. Maximum Liability: Our total aggregate liability, if any, shall not exceed the greater of (a) the fees paid by you to us in the twelve (12) months preceding the claim, or (b) Indian Rupees Five Thousand (INR 5,000).
  5. Force Majeure: We shall not be liable for any failure or delay due to circumstances beyond our reasonable control, including natural disasters, pandemics, wars, strikes, government actions, internet failures, or other force majeure events.
  6. User Acknowledgment: You acknowledge that you use the Platform at your own risk and that these limitations are reasonable given the nature of our services.

15. Indemnification

You agree to indemnify, defend, and hold harmless ChallengeRate, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or related to:

  1. Your use of the Platform or Services.
  2. Your breach of these Terms or any applicable law.
  3. Your violation of any third-party rights.
  4. Any content you post or submit on the Platform.
  5. Any transaction or dispute with other Users.
  6. Any fraudulent, negligent, or wrongful act or omission by you.

This indemnification obligation shall survive termination of your Account and these Terms.

16. Termination

16.1 Termination by User

  • You may terminate your Account at any time by contacting us.
  • Termination does not release you from obligations for pending transactions.

16.2 Termination by Us

  • We may suspend, restrict, or terminate your Account at any time, for any reason, without prior notice.
  • Reasons for termination may include but are not limited to violation of Terms, fraudulent activity, legal requirements, or business decisions.

16.3 Effects of Termination

  • Upon termination, your right to use the Platform ceases immediately.
  • We may retain your data as required by law or for legitimate business purposes.
  • Pending transactions may be cancelled or completed at our discretion.
  • Any funds in your Platform wallet may be forfeited if termination is due to your breach.
  • Provisions that by their nature should survive termination shall survive.

17. Dispute Resolution

17.1 Informal Resolution

  • Before initiating any formal proceedings, you agree to contact us and attempt to resolve the dispute informally for at least thirty (30) days.

17.2 Arbitration

  • Any dispute that cannot be resolved informally shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
  • Arbitration shall be conducted by a sole arbitrator mutually appointed by the parties.
  • The seat of arbitration shall be Ahmedabad, Gujarat, India.
  • The language of arbitration shall be English.

17.3 Class Action Waiver

  • You agree to resolve disputes only on an individual basis and waive any right to participate in class actions, collective actions, or representative proceedings.

17.4 Injunctive Relief

  • Notwithstanding the above, either party may seek injunctive relief in courts of competent jurisdiction for violations of intellectual property rights or confidentiality obligations.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Subject to the arbitration provisions above, the courts located in Gujarat, India shall have exclusive jurisdiction over any disputes arising under these Terms.

19. Modifications to Terms

We reserve the right to modify, amend, or update these Terms at any time, at our sole discretion, without prior notice. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform after any modifications constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. If you do not agree with any changes, you must discontinue use of the Platform immediately.

20. Communications

20.1 Electronic Communications

  • By using the Platform, you consent to receive electronic communications from us.
  • Communications may include emails, SMS, WhatsApp messages, push notifications, and in-app messages.
  • Electronic communications satisfy any legal requirement for written communications.

20.2 Marketing Communications

  • We may send promotional and marketing communications with your consent.
  • You may opt-out of marketing communications at any time.
  • Transactional communications related to your Account or orders cannot be opted out.

21. General Provisions

21.1 Entire Agreement These Terms, together with the Privacy Policy, Shipping & Delivery Policy, and other applicable policies, constitute the entire agreement between you and ChallengeRate and supersede all prior agreements, representations, and understandings.

21.2 Severability If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21.3 Waiver Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

21.4 Assignment You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

21.5 No Partnership Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and ChallengeRate.

21.6 Headings Section headings are for convenience only and do not affect the interpretation of these Terms.

21.7 Language These Terms are drafted in English. In case of any translation, the English version shall prevail.

22. Contact Us

If you have any questions, concerns, or feedback regarding these Terms, please contact us:

BY USING CHALLENGERATE.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.